PRESS RELEASE – Ice-related injuries: Urgences-santé on high alert: Important advice for the public


25 janvier 2019

Montréal, January 25, 2019 – Urgences-santé is currently receiving three times the normal volume of calls because of inclement weather in the Montréal and Laval areas. Urgences-santé had been in a state of readiness for the previous two days and mobilized quickly as soon as the anticipated increase in calls began to materialize. Urgences-santé is asking the public not to go outside if it’s not essential and to call 9-1-1 only in a critical emergency.

Important reminders

Urgences-santé is asking the public to help emergency responders by following these guidelines:

  • Don’t go outside unless you have to and be very careful if you do
  • Make sure your home is accessible, spread abrasive on your walk and outdoor stairs, and do the same for any neighbours who are frail or elderly
  • Cede the right of way to ambulances
  • For any non-emergency situation, call the Info-Santé health line (8-1-1)

Urgences-santé thanks the paramedics, dispatchers and support staff who are doing outstanding work to continue providing the public with first-rate service. It also thanks the public for their patience and for using its services advisedly on this very busy day.

About Corporation d’urgences-santé
Corporation d’urgences-santé is the largest emergency paramedical services organization in Québec. It is under the responsibility of the Ministère de la Santé et des Services sociaux. Urgences-santé has more than 1,500 employees, including more than 1,000 paramedics and more than 110 dispatchers, serving the 2.5 million residents of Montréal and Laval.

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For further informations
Communications department (Media line)
514 723-5480