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The Charter of the French language and its regulations govern the consultation of English-language content.

Not satisfied with the service you received? Please tell us how we can improve.

Urgences-santé is responsible for fielding medical emergency calls and providing ambulance transportation for the Montréal and Laval regions. We are committed to providing quality services to all of our users. If, despite our best efforts, you are not satisfied with the services you have received or witnessed a situation of concern, please let us know.

If you would like to comment on ambulance transportation services you received outside of the Montréal and Laval regions, please send your feedback to the CISSS or CIUSSS of that region.

Need help?

If you need help writing a complaint or at any stage in the complaint process, contact the Centre d’assistance et d’accompagnement aux plaintes (CAAP) in your region.

Montréal: 514-861-5998                       Website : www.caapidm.ca

Laval: 450-662-6022                              Website : www.caaplaval.com

Fill in the online form or send us a paper version by mail:

Commissariat aux plaintes et à la qualité des services
Urgences-santé
6700, rue Jarry Est
Montréal (Québec) H1P 0A4

By e-mail to
commissaire@urgences-sante.qc.ca

You can also reach us by phone:

514 723-5600 ext. 5606

IDENTIFICATION DE LA PERSONNE PLAIGNANTE

IDENTIFICATION DU PATIENT

RÉSUMÉ DE L'INCIDENT