Corporation d’urgences-santé is subject to the Act respecting Access to documents held by public bodies and the Protection of personal Information (CQLR c A-2.1).
The COVID-19 pandemic is changing the way we do things for the moment. Please avoid sending requests by mail since the mail will not be taken regularly and prefer fax or email instead. Any requests by papers will increase processing time since most of the administrative employees are now working from home.
You can submit a written request by filling out the appropriate form on the Commission d’accès à l’information du Québec website.
All requests for first responder intervention reports on our territory must be sent to Urgences-santé.
Specify the document you want as precisely as possible, for example by describing its nature or specific subject. It is difficult, if not impossible, to fill your request if you ask for all the documentation on a given topic.
Access to information officers are not required to provide documents they do not already possess. They will not, for example, produce a new report based on research on a subject you have requested.
Access to information requests can be made over the phone. However, under Section 45 of the Act respecting Access, only a decision on a written request may be submitted to the Commission d’accès à l’information for review.
Clinical records and personal information
To obtain a document on a pre-hospitalization intervention, please request and fill out the Authorization to release information contained in the medical record form. It must be signed by the user or their legal representative. The request must be accompanied by a copy of one piece of ID.
To obtain a copy of an Act of Death (SP-3) produced by an Urgences-santé physician, please fill out the Act of Death Request form (PDF) and attach a supporting document proving your relationship with the deceased. If the death was not pronounced by Urgences-santé, please send the request to the access to information officer at the Institut de la statistique du Québec.
Note: In the event of a coroner’s investigation, Urgences-santé does not produce an Act of Death (SP-3). Please send your request to the coroner’s office.
Contact information for written requests
We cannot provide any personal information over the phone. For more information, call 514-723-5600, ext. 5487.
If your request is denied in whole or in part, you can send a review request to the Commission d’accès à l’information.
Access to information
Commission d’accès à l’information
Send your access to information request to:
Applicable laws relating to access to information: